This Privacy Policy explains how CALLVIA LLC collects, uses, stores, and protects personal information.
1. Information We Collect
We collect personal, technical, and business data including names, emails, phone numbers, call recordings, message logs, IP addresses, cookies, and CRM records.
2. Information Provided by Clients
Clients may upload lead lists, contact data, scripts, and campaign materials. Clients represent lawful ownership of such data.
3. Automatic Data Collection
We automatically collect usage data, device identifiers, log files, and analytics information.
4. Use of Information
Information is used to operate Services, process payments, improve systems, ensure compliance, prevent fraud, and provide customer support.
5. AI Processing
Data may be analyzed by artificial intelligence systems to improve automation, accuracy, and performance.
6. Legal Basis for Processing
We process data based on consent, contractual necessity, legal obligations, and legitimate business interests.
7. Data Sharing & Third Parties
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with trusted service providers strictly for operational purposes, including:
- CRM and communication platforms used to manage customer interactions
- Payment processors to process billing transactions
- Website hosting, infrastructure, and analytics providers
- Telecommunications providers required to deliver voice and messaging services
- Legal authorities when required by law
8. Data Retention
We retain data as long as necessary for business, compliance, and legal purposes.
9. Data Security
We implement administrative, technical, and physical safeguards. However, no system is fully secure.
10. User Rights
Users may request access, correction, deletion, or portability of their data where legally applicable.
11. Cookies & Tracking
We use cookies and similar technologies for analytics, functionality, and performance optimization.
12. International Transfers
Data may be transferred and processed in the United States and other jurisdictions.
13. Children's Privacy
Our Services are not intended for individuals under eighteen (18).
14. SMS Opt-In & Consent
Users may opt in to receive SMS messages from CALLVIA LLC by submitting their phone number through our website forms and selecting the appropriate consent checkboxes. By opting in, users agree to receive automated and non-automated messages regarding appointment reminders, service notifications, and account updates. Message frequency may vary. Message and data rates may apply. Users may opt out at any time by replying STOP. For assistance, reply HELP or contact support@callvia.ai.
15. Marketing Communications
Users may opt out of promotional communications at any time.
16. Third-Party Links
We are not responsible for the privacy practices of third-party websites.
17. Policy Updates
We may update this Privacy Policy periodically. Continued use constitutes acceptance.
18. Contact Information
Privacy inquiries may be sent to support@callvia.ai